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- District Name
- Including the district name and/or IRN will ensure the most efficient timeline for us to be able to pull the accurate backup if that is needed.
Including the name is also helpful for search reasons. We often search all tickets to see if a current ticket may be related to a previous question from a district. The more consistent you can be with including the district by name, the better results we’ll get in these searches. This may also benefit you when searching SSDT tickets for other tickets that your ITC has entered for that district.
Info title District Backup For districts that backup nightly to Management Council, SSDT can pull the backup through VRA. For those that do not, use the linked walkthrough to Securely Send Files to SSDT /wiki/spaces/rtd/pages/2754705.
- Time Sensitive
- If this ticket is in relation to a time sensitive process please include the timeframe.
Example: A check to this vendor needs to be issued by X date. OR They need to have their payroll tape to the bank by the end of the day.
- If this ticket is in relation to a time sensitive process please include the timeframe.
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