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The SSDT Support Staff is here to help as a second line of support. As experts on the state software, we aim to provide you with a better understanding of the software functionality and the tools to support your customers. Our goal is to assist with your support tickets as efficiently and effectively as possible. The information that you’ve gathered in your initial investigation of the ticket will be very helpful in our next steps to assist. We have developed some best practices for relaying the information that we are looking for on each type of ticket. We hope this will help us effectively collaborate to get to the root of the issue.
General Information
The options available to create a service desk ticket are provided here. The following information should be included on all types of tickets submitted to the SSDT Support Service Desk. Please use this list as a means to summarize the issue/question the district has asked and include any relevant information and attachments. Please do not forward an email chain from the district as the formatting can be difficult to read in the helpdesk.
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