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Creating your own custom dashboard allows you to create various filters for many of the projects provided in JIRA such as USAS-R, USPS-R, Inventory, Workflows, ITC-M and their feedback projects.
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As of November 24th, 2023, Jira and Jira Service Desk migrated to a cloud based instance. Any customized dashboards you created in Jira prior to migration will not transfer to the cloud-based JIRA. You will need to recreate your custom dashboard(s) in the cloud-based instance of JIRA. |
Logging into JIRA
- When accessing the JIRA Dashboards link, https://mcoecn.atlassian.net/jira/dashboards/10000 you will be taken to the default system dashboard. You must log into JIRA in order to create a custom dashboard and filters. Use the Icon to the far right of the page to log in.
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Currently, you are able to create filters on all State Software projects except for the Service Desk project.
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The ability to create a filter for service desk tickets under your ITC's service desk organization is not available. We are currently looking into this. |
- After logging into JIRA, on the main menu , click on the drop down on 'Filters' and select ‘View all filters’. There are several pre-defined filters created by SSDT that will be displayed. However, you will be creating personal (custom) filters that are private to you. Others will not be able to see your filters. In order to create a personal filter, click 'Create filter'.
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- If you would like to see All Filters again, click on the drop down next to Filters (on the top menu) and select ‘View all filters’. To see just the filters you created, enter your name in the ‘owner’ box or click on the first column to re-sort by ‘starred’ filters. You will notice the filters you created display ‘private’ under the ‘Viewers’ column. This indicates only you can see them.
- Once you have all of your custom filters created, the next step is to create your custom dashboard and add you new filters to it.
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Creating your Custom Dashboard
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Miscellaneous Information
Recorded Demonstration
- Intended for ITC staff only. Please click here for a recording of a demonstration on the options available to create a service desk ticket, including search features in the help desk portal.
Helpful Gadgets
Watched Issues
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- Ability to keep track of Jira issues you have selected to 'watch'
- Configuration example:
- How it displays on your dashboard
