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If you are required to set up a new password for your newly converted ESS user account or have forgotten your existing ESS password (or your password has been reset by an ESS Administrator or ITC), please click on the ‘Forgot password’ link on the login page and it will step you through how to reset your ESS password.
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Enter your ESS username and click ‘Reset Password’.
A message is displayed stating an email will be sent to the existing User’s email with instructions on how to change the reset the temporary password to a permanent password.
From the email, copy the provided temporary password, click on the secure ‘ESS Application’ link.
On the Reset Password window, paste the temporary password into ‘Old Password’. Enter a New Password using the security requirements listed and re-enter the new password in ‘Verify New Password’ and click ‘Change Password’ to reset your temporary password to a permanent one. A green pop-up notification will appear stating ‘Operation successful. Password changed successfully.’
NOTE: The default setting in System>Configuration>Forgot Password Configuration to change a password is 5 minutes. If your district would like to extend the password time limit, a user with District Manager or Admin role may increase the ‘minutes until expiration’ setting to give users more time to reset their password. For example, if the ‘forgot password’ was completed at 1:00 PM and the district’s ‘forgot password configuration’ is 30 minutes, the user has exactly 30 minutes from the time the ‘ESS Forgot Password’ email was sent to change it to a permanent password
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