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Access to the Service Desk Project as well as restricted areas of JIRA require logging into JIRA using your MCOECN AD account. If you do not have a MCOECN AD account, please contact your tech team at your ITC to set one upassist you.
Service Desk Project
- Once your MCOECN AD account is created, your tech team will place you into the Service Desk organization specific to your ITC.
- For example, if you work for SWOCA, you were moved into a SWOCA-Jira-UsersAD group for Jira/Jira Service Desk access. Your tickets will be stored under the SWOCA Service Desk Organization and in the Service Desk portal, you will only be able to see your tickets and tickets from other users that are in the SWOCA Service Desk Organization. You will not be able to see tickets created from other ITCs.
- Options available to create a Service Desk ticket are found in the JIRA Service Desk documentation. Recommended guidelines when creating a service desk ticket are provided in Support Service Desk Best Practices.
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