New ITC Fiscal Support Staff Resources
- Michelle Drewes
- Amanda Folkman
- Pat Zelei
Account Creation Process
New ITC users will first need an Active Directory account created by Management Council. Please reach out to MC directly to establish the account.
Granting Group Access
Each ITC has a Jira AD and Confluence AD groups for fiscal and technical support. Assigning users to the groups allows the ITC users to access certain parts of the Wiki and Support Service Desk. The assigning of these groups can be managed by technical staff at the ITC. Once the Management Council Active Directory Account is created, the following groups can be assigned.
In order for a user to view Support Service Desk tickets from other ITC users in their organization there is one more step needed after the account is created. Please see the section Access to the Organization below for more details. Users will be able to see tickets from other users at their ITC. Users will not be able to see service desk tickets from users at other ITCs.
ITCNAME-Jira-Users
AD group for Service Desk access
ITCNAME-Confluence-Users
Fiscal support access to protected areas of the SSDT Wiki
ITCNAME-Confluence-Users-Tech
(Optional) For access to technical documentation in the SSDT Wiki. ITCs may choose to only assign this for technical staff.
Creating an Account
Accounts for the SSDT Confluence Wiki, SSDT Support Service Desk, and Jira Projects/Dashboard are all connected. The following steps use the SSDT Confluence Wiki as an example for log in, but users could log in to any of the three access points the first time they log on. Once the password is set in one, it will be set for the SSDT Wiki, SSDT Support Service Desk, and Jira. This account must use the same email as the MC Active Directory account but this is a different log in and users will need to set a password using the following steps. For more information on each of these areas, see details in the sections below.
Navigate to the SSDT Confluence Wiki
Click Sign In at the top right corner of the page
This will open a window. The username/email that should be entered here is the same email used for the MCOECN AD account. That account is what your ITC setup will link the groups to for access as described in the section above. Enter the email and click “Can’t log in?” at the bottom of the window. This will allow you to set the password for the account.
Click Send Recovery Link
Navigate to the email account associated with the log in. Click “Set password”
Enter the full name as it should appear on the account and enter a password. Click Continue. The password will be set and user logged in.
Access to the Organization
There is one more step necessary to ensure that users can see all tickets from other users at the ITC. SSDT must attach the new user to the ITC Organization after they have logged in. Once the new user has performed the previous steps to set their password, please enter a ticket to request that SSDT attach the ITC Service Desk Organization to the user. This can be entered by the new user, or by another ITC user. If entered by a different ITC user, please include the MC AD accounts (emails) for any new users needing the organization assigned. Once the ITC Service Desk Organization is assigned, the new user will be able to view all previous tickets in the SSDT Support Service Desk entered by other ITC members.
SSDT Confluence Wiki
Overview: The SSDT Wiki contains all Software Documentation (Manuals), Release Notes, Newsletters, and SSDT Meetings and Training areas. This is a resource for the general functions of all SSDT software applications and is continuously updated by SSDT staff when changes are made to the software. Training Materials and checklists are provided for different processes throughout the year. Sign ups for ITC only training sessions or past recordings can also be found here.
Link: SSDT Public Wiki
Access: The SSDT Wiki is available to the general public and does not require an Atlassian account and login to access them. However, a few areas of the wiki are restricted (non-public areas) such as the State Software Steering Committee and Technical Documentation. If you need access to a restricted area in the SSDT wiki, you will need to log in with an Atlassian account for authentication.
If you have any questions regarding the Wiki (or Atlassian account creation), please create a service desk ticket.
SSDT Support Service Desk
Overview: The SSDT Support Service Desk, also referred to as the Jira Service Desk Project is used by ITC staff to enter Support Tickets to SSDT. Tickets generally fall into three categories: New Feature/Enhancement Requests, Support questions, or Bug Reports. The SSDT Support Service Desk Portal can also be used to view previous tickets by the user or any other user for their ITC.
Link: SSDT Support Service Desk Portal
Access: The Service Desk requires an active Jira/Support Service Desk account. If you have already logged into the SSDT Wiki (by creating an Atlassian account), you will use the same login information for the Support Service Desk portal.
Additional Resources:
Options available to create a Service Desk ticket are found in the SSDT Support Service Desk documentation.
Recommended guidelines when creating a service desk ticket are provided in Support Service Desk Best Practices.
Jira Projects/Dashboard
Overview: Jira Projects are used by SSDT Developers to organize software updates. Each potential update is tracked as a Jira Issue and assigned within the appropriate project (USAS, USPS, ESS, etc.). This can be used by ITC members to track and view details related to current, future, and previous software updates. In addition to general view & searching of Jira Issues, ITC staff have the option of creating a custom dashboard in JIRA in order to create filters on various JIRA projects. This can be helpful in tracking future updates relevant to your districts or for ease when searching.
Link: Jira Dashboard
Access: Jira Projects such as USPS, USAS, etc. are available to the general public and does not require a login to access them. In order to create a Jira Dashboard, a user must be logged in. If you have already logged into the SSDT Wiki (by creating an Atlassian account), you will use the same login information to access the Jira Projects/Dashboard.
Additional Resources:
SSDT_Notices Mailing List
Overview: SSDT's main distribution mailing list is used (by SSDT only) to notify ITC staff of software releases and other important or urgent notifications via email.
Access: In order to join the listing, please contact your ITC's tech department and they will be able to assist you with this. Access is controlled at each ITC.
WEBGAAP
Overview: WebGAAP is used to view data and generate GAAP related reports. Districts extract data from USAS using the GAAP Extract to load into WebGAAP. This application is managed by the Ohio Auditor of State.
Link: GAAP Login
Access: New WEBGAAP accounts for ITC staff can be created at the ITC level. If an ITC support member needs 'group admin' access added to their account, this must be handled by AOS. Any Web-GAAP related questions can be sent to webgaapsupport@ohioauditor.gov.
Additional Resources:
Additional ITC Support Resources
SSDT Meetings and Trainings (main page)