New ITC Fiscal Support Staff Resources
Listed below are SSDT related areas a new ITC support person may need access to:
SSDT Confluence Wiki
All user documentation, release notes, and SSDT meetings and training areas are included in the SSDT Public Wiki. They are available to the general public and do not require an Atlassian account and login to access them.
However, a few areas of the wiki are restricted (non-public areas) such as the State Software Steering Committee. If you need access to a restricted area in the SSDT wiki, you will need to create an Atlassian account for authentication (your existing MCOECN account will not work to log you into the SSDT Wiki). If you need access to a restricted area, you will be required to log in using the email tied to your MCOECN AD account. Each ITC has Confluence AD groups for both fiscal and technical support. ITC staff that require access to these protected areas of the wiki will need to be in their ITC-Confluence-Users and/or ITC-Confluence-Users-Tech groups.
For example, if you work for SWOCA, you will need to be assigned to the following areas:
- SWOCA-Confluence-Users (for fiscal support access to protected areas of the SSDT Wiki)
- SWOCA-Confluence-Users-Tech (for access to technical documentation in the SSDT Wiki)
If you have any questions regarding the Wiki (or Atlassian account creation), please create a service desk ticket.
JIRA/JIRA Service Desk
Access to the Service Desk Project as well as restricted areas of JIRA require logging into JIRA.
Service Desk Project
- If you have already logged into the migrated Confluence Wiki (by creating an Atlassian account), you will use the same login information for the JIRA/JIRA Service Desk portal.
- If you have not logged into the migrated Confluence Wiki (you have NOT created an Atlassian account yet), when logging JIRA/Jira Service Desk Portal, the username will be your MCOECN AD account email. The first time you log, you will be required to create a password. Please save your newly created password as you can use it interchangeably between the Wiki and Jira/Jira Service Desk.
- NOTE: If you cannot see tickets that you or other staff members at your ITC have created in the Service Desk Portal, please reach out to your tech department to ensure you are a member of your <ITC>-Jira-Users group. If you are and still can't see tickets, please create a ticket to the SSDT and we will look into it further.
- For example, if you work for SWOCA, you were moved into a SWOCA-Jira-Users AD group for Jira/Jira Service Desk access. Your tickets will be stored under the SWOCA Service Desk Organization and in the Service Desk portal, you will only be able to see your tickets and tickets from other users that are in the SWOCA Service Desk Organization. You will not be able to see tickets created from other ITCs.
- NOTE: If you cannot see tickets that you or other staff members at your ITC have created in the Service Desk Portal, please reach out to your tech department to ensure you are a member of your <ITC>-Jira-Users group. If you are and still can't see tickets, please create a ticket to the SSDT and we will look into it further.
- Options available to create a Service Desk ticket are found in the JIRA Service Desk documentation. Recommended guidelines when creating a service desk ticket are provided in Support Service Desk Best Practices.
Otherwise, access to other JIRA projects such as USPS-R, USAS-R, etc. do not require logging into JIRA (available to general public).
ITC staff have the option of creating a custom dashboard in JIRA in order to create filters on various JIRA projects. Details are provided in Customizing a JIRA Dashboard.
SSDT_Notices Mailing List
SSDT's main distribution mailing list is used (by SSDT only) to notify ITC staff of software releases and other important or urgent notifications.
In order to join the listing, please contact your ITC's tech department and they will be able to assist you with this. Access is controlled at each ITC.
WEBGAAP
New WEBGAAP accounts for ITC staff can be created at the ITC level. Please refer to the WEBGAAP Documentation for more information on how to create an account. If an ITC support member needs 'group admin' access added to their account, this must be handled by SSDT. Please create a service desk ticket requesting the necessary access.
Additional ITC Support Resources