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• Once your MCOECN AD account is created, your tech team will place you into the Service Desk organization specific to your ITC.  
  • For example, if you work for SWOCA, you were moved into a SWOCA-Jira-UsersAD group for Jira/Jira Service Desk access. Your tickets will be stored under the SWOCA Service Desk Organization and in the Service Desk portal, you will only be able to see your tickets and tickets from other users that are in the SWOCA Service Desk Organization. You will not be able to see tickets created from other ITCs.  
• Options available to create a Service Desk ticket are found in the JIRA Service Desk documentation. Recommended guidelines when creating a service desk ticket are provided in Support Service Desk Best Practices.

Otherwise, access to other JIRA projects such as USPS-R, USAS-R, etc. do not require logging into JIRA (available to general public).

ITC staff have the option of creating a custom dashboard in JIRA in order to create filters on various JIRA projects.  Details are provided in Customizing a JIRA Dashboard. 

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Confluence (Wiki)

All user documentation, release notes, and SSDT meetings and training areas are included in the SSDT wiki.  They are available to the general public and do not require a login to access them. 

However, some areas of the wiki have been restricted (i.e. technical areas). You If you need access to those areas, you will be required to log in using your MCOECN AD account in order to access these restricted areas. Each ITC has Confluence AD groups for both fiscal and technical support.  ITC staff that require access to these protected areas of the wiki will need to be in their ITC-Confluence-Users and/or ITC-Confluence-Users-Tech groups.  

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