Listed below are SSDT related areas a new ITC support person may need access to:
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However, a few areas of the wiki are restricted (non-public areas) such as the State Software Steering Committee. If you need access to a restricted area in the SSDT wiki, you will need to create an Atlassian account for authentication (your existing MCOECN account will not work to log you into the SSDT Wiki). If you need access to a restricted area, you will be required to log in using the email tied to your MCOECN AD account. Each ITC has Confluence AD groups for both fiscal and technical support. ITC staff that require access to these protected areas of the wiki will need to be in their ITC-Confluence-Users and/or ITC-Confluence-Users-Tech groups.
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- If you have already logged into the migrated Confluence Wiki (by creating an Atlassian account), you will use the same login information for the JIRA/JIRA Service Desk portal.
- If you have not logged into the migrated Confluence Wiki (you have NOT created an Atlassian account yet), when logging JIRA/Jira Service Desk Portal, the username will be your MCOECN AD account email. The first time you log, you will be required to create a password. Please save your newly created password as you can use it interchangeably between the Wiki and Jira/Jira Service Desk.
- NOTE: If you cannot see tickets that you or other staff members at your ITC have created in the Service Desk Portal, please reach out to your tech department to ensure you are a member of your <ITC>-Jira-Users group. If you are and still can't see tickets, please create a ticket to the SSDT and we will look into it further.
- For example, if you work for SWOCA, you were moved into a SWOCA-Jira-UsersAD group for Jira/Jira Service Desk access. Your tickets will be stored under the SWOCA Service Desk Organization and in the Service Desk portal, you will only be able to see your tickets and tickets from other users that are in the SWOCA Service Desk Organization. You will not be able to see tickets created from other ITCs.
- NOTE: If you cannot see tickets that you or other staff members at your ITC have created in the Service Desk Portal, please reach out to your tech department to ensure you are a member of your <ITC>-Jira-Users group. If you are and still can't see tickets, please create a ticket to the SSDT and we will look into it further.
- Options available to create a Service Desk ticket are found in the JIRA Service Desk documentation. Recommended guidelines when creating a service desk ticket are provided in Support Service Desk Best Practices.
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