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Support
Communication Efforts
- Redesign Newsletter Article
- Recap from last meeting:
- I will monitor the google contact distribution list
- Discuss January newsletter format and what needs to be added/deleted/changed
- Keep Redesign status, image of map and add the 'did you know' option on side blurb
- Volunteers to write articles for upcoming editions... articles could coincide with time of year.. (i.e. budgeting or forecast articles in April or May)
- Wave Status: Do you feel it's necessary to provide a consistent wave status article since we have a scoreboard/map? Felt it wasn't necessary.. the status block is our indicator
- Article Assigning and Uploading wiki page
- Deadline to submit article is by the 1st of the month so I have time to format the newsletter and release it to the public
- Topics for today's meeting:
- Assigning articles? Any suggestions on what should be covered for April and May editions?
- Other suggestions?
- Recap from last meeting:
- Redesign Newsletter Article
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Best Practices/Tips, Tricks and Helpful Hints
- Recap from last meeting
- Created a Training and Implementation Repository Page for ITC Fiscal Support Staff
- Created a Training and Implementation Repository Page for ITC Fiscal Support Staff
- Topics for today's meeting
- Starting to add articles to the Knowledge Base in Service Desk for ITC support staff and I will see if we can somehow link these to the documentation. But in what format?
We discussed adding tips to the documentation.. SSDT will start that.
- Starting to add articles to the Knowledge Base in Service Desk for ITC support staff and I will see if we can somehow link these to the documentation. But in what format?
- Recap from last meeting
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