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First, make sure you have the version of Java that you will need. To find out what version of Java is currently installed, enter:

> java -version

The Agent will run using Java 6 or  Java 7 32-bit, Java 8 has not been tested.  We have found that in some cases the ciphers on the SSL are not compatible with Java 6.  Updating to Java 7 may resolve SSL handshake errors that may be occurring.

If you have the correct version of Java, please skip to the next section.

Otherwise visit Oracle Java SE Downloads to locate and install the appropriate version for your platform.

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