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  • Go to Transactions/Refunds
  • Query for the refund to be cloned
  • Click on the refund number in the query results
  • Click CLONE
  • Enter necessary information:
    • Refund Number
    • Date (System will auto assign if left blank)
    • Any additional changes necessary
  • Click VALIDATE
  • Click POST

Reverse a Refund (Legacy)

Refunds with an associated check cannot be reversed

  • Go to Transactions/Refunds (Legacy)
  • Query for the Refund to be reversed*
  • Click on the Refund number in the query results
  • Click REVERSE
  • Enter necessary information:
    • New Refund numberĀ (System will auto assign if left bank)
    • DateĀ (System will auto assign if left bank)
    • Any additional changes necessary
  • Click VALIDATE
  • Click POST

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