Listed below are SSDT related areas a new ITC support person may need access to:
JIRA/JIRA Service Desk
Access to the Service Desk Project as well as restricted areas of JIRA require logging into JIRA using your MCOECN AD account. If you do not have a MCOECN AD account, please contact your tech team at your ITC to set one up.
Service Desk Project
- Once your MCOECN AD account is created, your tech team will place you into the Service Desk organization specific to your ITC.
- For example, if you work for SWOCA, you were moved into a SWOCA-Jira-Users AD group for Jira/Jira Service Desk access. Your tickets will be stored under the SWOCA Service Desk Organization and in the Service Desk portal, you will only be able to see your tickets and tickets from other users that are in the SWOCA Service Desk Organization. You will not be able to see tickets created from other ITCs.
- How do I create a Service Desk Ticket?
- Details are provided under the JIRA Service Desk documentation. Guidelines on how to create a service desk ticket are provided under Support Service Desk Best Practices.
Otherwise, access to other JIRA projects such as USPS-R, USAS-R, etc. do not require logging in (available to general public).
ITC staff have the option of creating a custom dashboard in JIRA in order to create filters on various JIRA projects. Details are provided under Customizing a JIRA Dashboard.
Confluence (Wiki)
Some areas of the wiki have been restricted as well. You will be required to use your MCOECN AD account in order to access these restricted areas.
Each ITC has Confluence AD groups for both fiscal and technical support. ITC staff that require access to these protected areas of the wiki will need to be in their ITC-Confluence-Users and/or ITC-Confluence-Users-Tech groups.
Let's use our SWOCA example again:
- SWOCA-Confluence-Users (for fiscal support access to protected areas of the SSDT Wiki)
- SWOCA-Confluence-Users-Tech (for access to technical documentation in the SSDT Wiki)
Otherwise, all user documentation, release notes, and SSDT meetings and training areas of the wiki are not part of the restricted areas. They are available to the general public and do not require a login to access them.
SSDT_Notices Mailing List
SSDT's main distribution mailing list is used (by SSDT only) to notify ITC staff of software releases and other important or urgent notifications.
In order to join the listing, please contact your ITC's tech department and they will be able to assist you with this. This is completely under the control of each ITC, not the SSDT.
WEBGAAP
New WEBGAAP accounts for ITC staff can be created at the ITC level. Please refer to the WEBGAAP Documentation for more information on how to create an ITC account. If an ITC support staff member needs 'group admin' access added to their account, this must be handled by SSDT. Please create a service desk ticket requesting the necessary access.
Additional Support Resources